Data Deletion

Data Deletion

If you wish to request your data is deleted from the App "PetCloud Pet Sitters & Walkers" by developer: PetCloud the steps that users should take to request that their data be deleted are as follows:
2. Request for some or all of your data to be deleted.

Information Retention
We retain information for as long as necessary to provide the products and fulfil the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful purposes. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

Types of Data kept which will be deleted upon request


Data type



Approximate location

User or device physical location to an area greater than or equal to three square kilometres, such as the city that a user is in, or location provided by Android’s ACCESS_COARSE_LOCATION permission.

Precise location

User or device physical location within an area less than three square kilometres, such as location provided by Android’s ACCESS_FINE_LOCATION permission.

Personal info


How a user refers to themselves, such as their first or last name, or nickname.

Email address

A user’s email address.

User IDs

Identifiers that relate to an identifiable person. For example, an account ID, account number or account name. 


A user’s address, such as a postal or home address.

Phone number

A user’s phone number.

Other info

Any other personal information such as date of birth, gender identity.

Purchase history

Information about purchases or transactions that a user has made.

Health and fitness

Health info

Information about a user's health, such as whether they wish to disclose they are an NDIS Participant



A user’s emails they send to us, including the email subject line, sender, recipients and the content of the email.


A user’s text messages they send to us, including the sender, recipients and the content of the message.

Other in-app messages

Any other types of messages. For example, instant messages or chat content.

Photos and videos


A user’s Profile photo, and their Pets Profile Photos

App activity

App interactions

Information about how a user interacts with the app. For example, the number of times that they visit a page or sections they tap on.

In-app search history

Information about what a user has searched for in your app.

Installed apps

Information about the apps installed on a user's device.

Web browsing

Web browsing history

Information about the websites that a user has visited.

App info and performance

Crash logs

Crash log data from your app. For example, the number of times that your app has crashed, stack traces or other information directly related to a crash.


Information about the performance of your app. For example battery life, loading time, latency, framerate or any technical diagnostics.

Other app performance data

Any other app performance data not listed here.

Device or other IDs

Device or other IDs

Identifiers that relate to an individual device, browser or app. For example, an IMEI number, MAC address, Widevine device ID, Firebase installation ID or advertising identifier.