Data Deletion

If you wish to request your data is deleted from the App "PetCloud Pet Sitters & Walkers" by developer: PetCloud the steps that users should take to request that their data be deleted are as follows:

1. Contact our support team and

2. Request for some or all of your data to be deleted.

Information Retention

We retain information for as long as necessary to provide the products and fulfil the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful purposes. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

Types of Data kept which will be deleted upon request

Category	Data type	Description
Location	Approximate location	User or device physical location to an area greater than or equal to three square kilometres, such as the city that a user is in, or location provided by Android’s ACCESS_COARSE_LOCATION permission.
Location	Precise location	User or device physical location within an area less than three square kilometres, such as location provided by Android’s ACCESS_FINE_LOCATION permission.
Personal info	Name	How a user refers to themselves, such as their first or last name, or nickname.
	Email address	A user’s email address.
	User IDs	Identifiers that relate to an identifiable person. For example, an account ID, account number or account name.
	Address	A user’s address, such as a postal or home address.
	Phone number	A user’s phone number.
	Other info	Any other personal information such as date of birth, gender identity.
	Purchase history	Information about purchases or transactions that a user has made.
Health and fitness	Health info	Information about a user's health, such as whether they wish to disclose they are an NDIS Participant
Messages	Emails	A user’s emails they send to us, including the email subject line, sender, recipients and the content of the email.
	SMS or MMS	A user’s text messages they send to us, including the sender, recipients and the content of the message.
	Other in-app messages	Any other types of messages. For example, instant messages or chat content.
Photos and videos	Photos	A user’s Profile photo, and their Pets Profile Photos
App activity	App interactions	Information about how a user interacts with the app. For example, the number of times that they visit a page or sections they tap on.
	In-app search history	Information about what a user has searched for in your app.
	Installed apps	Information about the apps installed on a user's device.
Web browsing	Web browsing history	Information about the websites that a user has visited.
App info and performance	Crash logs	Crash log data from your app. For example, the number of times that your app has crashed, stack traces or other information directly related to a crash.
	Diagnostics	Information about the performance of your app. For example battery life, loading time, latency, framerate or any technical diagnostics.
	Other app performance data	Any other app performance data not listed here.
Device or other IDs	Device or other IDs	Identifiers that relate to an individual device, browser or app. For example, an IMEI number, MAC address, Widevine device ID, Firebase installation ID or advertising identifier.