Step 1. Get the Agreement in writing with your PetCloud Sitter in your PetCloud inbox.
If the Pet Sitter has verbally quoted and confirmed they are 100% available on those extra dates for extra services, it's important to get this agreement in writing by messaging them in through your PetCloud inbox. This way, there are no misunderstandings about agreed dates or services or prices, and your pet/s will be covered by insurance. For example, the message you would message the Sitter via your PetCloud inbox is:
"Hi [Name], as per our conversation, I would like to book some extra services which will result in extra charges.
Step 2. Email the PetCloud Accounts Team
firstname.lastname@example.org with the Subject Header: "Extra Charges for Booking ID: ###### with [Pet Owner Name]."