On PetCloud, for security reasons, your mobile number can only be updated by a
PetCloud Support Team member, once they verify you, after you have created your account. This applies to pet owners and pet sitters.
Why? Your registered mobile number is what authorises withdrawals from your PetCloud wallet. So if an unauthorised person unlawfully gained access to your account, they would not be able to withdraw payments into another bank account because it requires your authorisation, with a 6 digit code smsed to your mobile number, which you then put into the screen to authorise. This method is known as '2FA' or 'Two Factor Authentication'.
The location of your Mobile number is in the
Profile screen.
For pet owners
Keep your number current before your pet's stay, so you don't miss text messages from PetCloud about your booking.
For pet sitters
Your mobile number protects your earnings. Every withdrawal from your PetCloud wallet needs the 6-digit code sent to it, so make sure it's current before your next payout.