iPhone users: go to Settings > Privacy & Security, then select Location Services. Select the PetCloud app, then turn Precise Location on while using App.

Android Users: Swipe down from the top of the screen. Touch and hold Location. Tap App location permissions. Under ”Allowed all the time," “Allowed only while in use,” and “Not allowed,” find the apps that can use your device's location. To change the app's permissions, tap it.