How to make an Insurance Claim
- If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the attached PetCloud Insurance Claims form and email it to PetCloud.
- PetCloud must also be notified via email within 48 hours of the incident. Email: email@example.com with the Subject Header: Insurance Claim
- Once you have done this, you have 7 days to email us relevant supporting evidence such as Receipts for relevant expenses, Vet Reports, a Photograph of your Pet's injury, Screenshots of relevant conversations that support your claim.
- Once you have provided supporting evidence, Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days.
Not supplying evidence within 7 days will delay your claim as your claim cannot be submitted to our 3rd Party Insurer without supported evidence.