How to make an Insurance Claim

How to make an Insurance Claim

  1. If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the attached PetCloud Insurance Claims form and email it to PetCloud.
  2. PetCloud must also be notified via email within 48 hours of the incident. Email: support@petcloud.com.au with the Subject Header: Insurance Claim
  3. Once you have done this, you have 7 days to email us relevant supporting evidence such as Receipts for relevant expenses, Vet Reports, a Photograph of your Pet's injury, Screenshots of relevant conversations that support your claim. 
  4. Once you have provided supporting evidence, Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days. 
Not supplying evidence within 7 days will delay your claim as your claim cannot be submitted to our 3rd Party Insurer without supported evidence.