How to make an Insurance Claim
- If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the PetCloud Online Insurance Claims form
- PetCloud must also be notified via email within 48 hours of the incident. Email: firstname.lastname@example.org with the Subject Header: Insurance Claim
- Once you have done this, you have 7 days to submit and finalise your claim.
- Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days.