If you need to cancel a booking due to change of plans our Accounts Team will review your sitter's chosen refund policy, and deduct PetCloud's  booking cancellation fee, and issue the refund.  

The refund policy of the Sitter depends on what the Sitter has chosen and displays on their listing.  

There are 3 refund types:

Flexible Policy - a full refund will only be available if the Booking is cancelled before 12pm AEST, one day before the Pet Services are to be performed under the Booking;

Moderate Policy - a full refund will only be available if the Booking is cancelled before 12pm AEST, 7 days before the Pet Services are to be performed under the Booking;

Strict Policy - a full refund will only be available if the Booking is cancelled before 12pm AEST, 14 days before the Pet Services are to be performed under the Booking.

For any clarifications or further details, please email our Customer Support Team: accounts@petcloud.com.au