If you need to cancel a booking due to change of plans our Accounts Team will review your sitter's chosen refund policy, and deduct PetCloud's booking cancellation fee, and issue the refund. The refund policy of the Sitter depends on what the Sitter has chosen and displays on their listing. Sitters will choose 1 of the following refund policies to display on their listing:
- 1 day's cancellation notice before the booking starts, cancel by midday, and you'll get a refund.
- 7 days cancellation notice before the booking starts, you'll get a refund.
- 14 days cancellation notice required before the booking starts, you'll get a refund.
For any clarifications or further details, please email our Customer Support Team: accounts@petcloud.com.au