I've locked myself out of the house I'm housesitting
Remain calm. Try to open any of the windows or doors. If you are unable to get back into the house through a window or door, you will need to message the Home Owner to ask whether their emergency contact has a spare house key or knows where one is. Then we recommend searching Google for a local locksmith.
You will need to pay their call out fee and for their time to replace the locks and let you into the house.
PetCloud does not pay for this.
To access the Insurance Policy for a claim, it is a $1,500 excess fee payable by the Sitter. A locksmith will cost less than this amount. The insurance policy is in place for large Emergency Vet Bills from a Pet Accident.
You are also able to message our Support Team and we can also try smsing and emailing the Home Owner.
Want to contact Customer Support?