If you have previously created a PetCloud account, you can log into PetCloud by clicking "Sign In" https://www.petcloud.com.au/login this will display a form where you need to input your email and password. 

If you have forgotten your password, and need to reset it, you can click the "Forgot password?" link.  This will take you to the Reset Password Form  https://www.petcloud.com.au/forgot  where you input your email address and a link to reset your password will be sent to your email address.  

If you are using the PetCloud App - Please ensure you have downloaded the latest PetCloud App build so that you can easily reset your password.

If you can't see the reset password email, try checking your spam or promo folders to see whether it was delivered there.  If its not there, reach out to us.

If you are seeing "Robot Verification failed" and reCAPTCHA is not working in Chrome, Firefox, or any browser on your system, the solutions provided in this post may help you resolve the issue. But before you begin, you might want to clear your browser cache first and see.  Other things you can try are:

Here are instructions to work through and try each one of the solutions: https://www.thewindowsclub.com/recaptcha-not-working-in-any-browser