When Are Funds Released After a Booking?

When Are Funds Released After a Booking?

PetCloud holds payment for a booking securely and releases it after the booking ends. This applies to pet owners and pet sitters.

In order for funds to be paid out to the Sitter after the successful completion of the booking, Pet Owners need to click [Release Funds & Review].



For pet owners

Clicking [Release Funds & Review] confirms you're happy with your pet's care and lets you leave a review. You have a 24-hour quality check window after the booking ends to raise any concerns before payment is released.

For pet sitters

Your payment is released after the owner's 24-hour quality check window, or sooner if the owner clicks [Release Funds & Review].