Every PetCloud sitter must do these things each day of a booking:
- Take photos of the pet and send the owner a short summary through PetCloud messages
- Do a full body, paw and teeth check, feeling for lumps, ticks or minor cuts (10 daily checks on pets)
- Reply to the owner's questions promptly (how to communicate well with clients)
- Clean the pet's bowls, and top up food and water (sometimes twice a day)
- Brush, pat, cuddle and play with the pet
- Vacuum or sweep up any mess
- Indoors: clean litter boxes and replace puppy pads
- Put soiled blankets in the wash and tell the owner
- Walk the dog, if the owner booked walks
The sitter must report to the owner any pet showing any of these symptoms:
- runny nose
- runny or inflamed eyes
- repeated sneezing
- coughing
- vomiting
- diarrhoea, especially if bloodstained
- lameness
- inability to stand or walk
- bleeding or swelling of body parts
- weight loss
- lack of appetite
- apparent pain
- fits or staggering
- bloating of abdomen
- difficulty or inability to urinate or defecate
- red or brown coloured urine
- any other serious physical or behaviour abnormality
Extra services, charged on top
Dog walking, dog washing, backyard poo patrol and hosing, giving medications, vacuuming pet hair, bringing in the mail, watering plants, and a round trip to the groomer or vet (the groomer's or vet's own fee is extra).
For pet owners
Most sitters are happy to help with extra requests during a booking. Ask through PetCloud messages, for example if you'll be a few hours late, so there's a record of what you asked for. To pay for extras, email
accounts@petcloud.com.au and the PetCloud accounts team will email you an online invoice.
For pet sitters
Understand the standard of care expected, and
take the PetCloud Pet Care course before you start. If an owner asks for an extra service, confirm it in PetCloud messages and ask them to email accounts@petcloud.com.au for an online invoice. Don't take payment directly.