When do I make the payment and to who?

When do I make the Payment and to Who?

Payment must be made by the Pet Owner to PetCloud within 24hrs of the Property Safety Check. The Property Safety Check must occur within 7 days of connecting online.
This way - both parties will know as early as possible whether all pets, people, and property are a good match.

If you discover its not a good match - meeting as early as possible allows you time to cancel and post a job on PetCloud and arrange to meet with a more compatible Sitter - rather than leaving it to the last minute before your trip away, with no other options as every other sitter is booked out and feeling stressed out.

INSTALLMENTS OR FAR OFF ADVANCED BOOKINGS
If you have made a once off booking for house sitting or pet boarding months in advance, and don't wish to pay the full amount up front right now - you are able to select "Pay without link".
This will enable you to pay in installments using Afterpay, and the payment reminders from PetCloud will stop being sent to you.


All Pet Owners are required to include their pet and Meet the Sitter for a full Property Safety and Pet Compatibility Check at the proposed location of care.

How to Make Payment:
1. The Pet Carer is in charge of displaying the [Make Payment] button from their PetCloud account. So if you don't see it in your message thread conversation with them, ask them to click [PRE-APPROVE].
2. A [MAKE PAYMENT] button will now display on the relevant booking thread: https://www.petcloud.com.au/messages/



Once they pre-approve, you will see a [Make Payment] button.



This will show you the Booking Summary screen where you can confirm services, prices, dates, and pets.



You then click [Make Payment] which will take you to Stripe's secure checkout to pay where you will enter your credit card details.



1) This holds payment securely in escrow until the service is completed satisfactorily, and
2) Keeps a digital record of a transaction taking place, which prevents disagreements.
3) Ensures you put aside payment to cover the Sitter's hard work. Instead of maxing-out your credit card while on holiday and having no money left.

In order for funds to be paid out to the Sitter after the successful completion of the booking, you need to click [Release Funds & Review]. 


At the end of the Booking, Pet Owners need to click on [Release Funds & Review] button so that the Sitters funds will get released to their Pet Cloud Wallet.

Can I pay at the end of the booking?

What if I don't have or want a credit card?

You don't need a credit card. Contact your bank and ask for a Debit Mastercard or a Visa Debit card - this allows you to pay for your purchases using your money in your transaction account through the Mastercard or Visa network. 

Can I pay via Paypal?  
No. We are not comfortable with the Paypal platform for security reasons.
  1. Paypal allow Owners of unverified accounts to make payments, exposing our Sitters to risk of payment from stolen credit cards. 
  2. As a marketplace merchant platform, we are not offered as many security safeguards and transparency that Stripe offers.  
  3. Paypal reported that on December 6, 2022, and December 8, 2022 unauthorised parties were able to access some PayPal customer accounts.
Can I pay in cash? No.