Why is a live Biometric Check important for Pet Sitters?
Because you're onboarding remotely, a standard police check isn't enough. A Live Biometric Check is verified through the Aus Govt's Document Verification Service (DVS) — a system that validates your passport, driver's licence, or Medicare card against official records in real time. The biometric liveness step proves *you* are the person in the documents — not just that the documents exist. (You may not have to pay for it, or it may be tax deductible - scroll down for more info)
This is linked to a fresh Police Check. If you provide an existing Police check - they can be faked, with individuals sometimes using photo editing tools to alter names, dates, and criminal records on legitimate certificates. They can also be really outdated.
The trust that pet owners place in pet sitters — welcoming them into their homes and leaving their pets in their care — is something we take seriously, and this verification process is a key part of upholding that trust.
## How Do I Get a Police Check Linked to a Biometric Check?
All Pet Sitters must obtain a police check through our official partner, **National Crime Check**, via your PetCloud Verifications screen:
---
### What's In It For You?
✅ **You May Not Even Pay**
If you're supported by an Employment Service Provider (ESP) like WorkSkil Australia (via Centrelink), they may cover the cost. **Ask your ESP before you purchase.**
✅ **Win More Bookings**
Pet owners choose sitters they trust. A verified Police Check badge on your profile shows you're a verified adult 18+ with no history of animal cruelty or serious offences — giving owners the confidence to book someone they've never met.
✅ **Fast Results**
80% of checks are completed the same day. Pass and the badge is automatically added to your PetCloud profile.
✅ **Only $53.00**
Renewals may be tax-deductible — ask your tax agent and keep your receipt.
---
Related Articles: