Booking Requests and Editing Bookings
Are PetCloud bookings a contract?
Yes. When a Pet Sitter accepts a booking request, or receives a booking confirmation through the PetCloud Platform, they are entering into a contract directly with the Pet Owner, and are responsible for delivering the Service under the terms and at ...
How do Repeat Weekly Bookings work?
Every Sunday night, we’ll charge the Card holder for services to be delivered 7 days in advance. On a day of service the Sitter must attach a Pet Visit Report with a Photo in the Booking Message thread on PetCloud. Sitters or Owners are then able to ...
How does a Pet Owner edit a Booking?
Email the PetCloud Accounts Team accounts@petcloud.com.au with the Subject Header: "Extra Charges for Booking ID: ###### with [Pet Owner Name]." In the Body of the email write: "Hi PetCloud Team, Extra Services have been requested by Pet Owner Jane ...
Delays in Pet Pickups
We kindly ask that Pet Owners aim to pick up a little earlier to account for any delays (e.g. traffic). If you are running late, please let the Sitter know straight away. Some Sitters may wish to charge a late pick up fee of $10 for every 15 minutes ...
How do Pet Owners pay via PetCloud?
1. Go to your Messages on PetCloud: https://www.petcloud.com.au/messages 2. Open the relevant booking thread. The Sitter needs to click the "PreApprove" button inside the message thread. This will display a "Make Payment" button to Pet Owners to make ...