Booking Requests and Editing Bookings
How do Repeat Weekly Bookings work?
Every Sunday night, we’ll charge the Card holder for services to be delivered 7 days in advance. On a day of service the Sitter must attach a Pet Visit Report with a Photo in the Booking Message thread on PetCloud. Sitters or Owners are then able to ...
How does a Pet Owner edit a Booking?
Email the PetCloud Accounts Team firstname.lastname@example.org with the Subject Header: "Extra Charges for Booking ID: ###### with [Pet Owner Name]." In the Body of the email write: "Hi PetCloud Team, Extra Services have been requested by Pet Owner Jane ...
Delays in Pet Pickups
We kindly ask that Pet Owners aim to pick up a little earlier to account for any delays (e.g. traffic). If you are running late, please let the Sitter know straight away. Some Sitters may wish to charge a late pick up fee of $10 for every 15 minutes ...
How do Pet Owners pay for my bookings on PetCloud?
Getting reliably paid every time after a Pet job is rewarding and nobody needs the stress of not being paid what they asked for. Requesting that Pet Owners pay for bookings via PetCloud has many benefits; 1) This activates our insurance policy to ...