Cancellations
Booking Cancellations by Sitters
A booking on the PetCloud platform is a contract of offer and acceptance between a Pet Owner and a Pet Sitter. If you as a Sitter cancel a booking you have already accepted, you may be in breach of contract. If you need to find a replacement Sitter ...
What if a Pet Owner Cancels a booking?
Depending on your cancellation policy and the timing of the cancellation, the pet parent will either get a full or a partial refund. In the latter case, you will still get partially paid. Pet Sitters can choose their cancellation policy among the ...
How to cancel a booking with a Pet Owner
If you as a Pet Professional cancel a paid booking, you are required to immediately inform both 1) The Pet Owner and; 2) PetCloud Accounts Team & Support Team: accounts@petcloud.com.au and support@petcloud.com.au about the reason for the cancellation ...