Insurance
Do pet sitters need insurance?
Insurance protects both the Pet Sitter and the Pet Owner’s finances in the event of a pet accident if the Pet Sitter is at fault. If you get work through a platform such as PetCloud, then PetCloud pays for a insurance policy that covers all Sitter ...
What isn't typically insured during a stay?
Damage to the host's property Injury caused by the pet to the host, host family or host pet Claims arising from the care of designated dangerous dogs, or guest pets that have previously attacked another animal or human requiring medical attention ...
Who isn't covered by PetCloud's Insurance?
Commercially run Boarding Kennels Your mates and Family members Guest pets involved in a previous attack with another animal or human that required medical treatment - this is why it’s important to get as much info as you can on your pet guest before ...
What Services are covered by PetCloud's Insurance?
House Sitting (at the Pet Owner's home) Day care Pet sitting (at the Pet Sitter's home) Cat care Dog walking - but not taking them to an off leash dog park Transportation to and from a PetCloud booking by a PetCloud pet sitter Any pet services booked ...
How do I make an Insurance Claim?
If you are involved in an incident during a PetCloud booking, the first priority is ensuring Pet is not injured or ill - If they are, always phone or drive them to your nearest Emergency Vet. Stay calm. Email: support@petcloud.com.au with the Subject ...
What insurance am I covered with when using PetCloud to get bookings?
Our Insurance will cover Veterinary expenses of guest pets, if those guest pets are booked via PetCloud: A guest pet escapes and gets injured while in a Pet Sitter's care A guest pet is injured and requires Veterinary treatment A guest pet injures ...
What doesn't PetCloud's insurance cover?
Damage to the pet sitter's personal property (such as damage to the pet sitter’s home or vehicles) Damage to the pet owner's personal property (such as damage to the pet owner’s home or vehicles) Breach of professional duty (for example walking an ...
What are my rights with regard to property damages?
While we can't advise you on your rights in requesting Pet Owners for cleaning compensation, what we can suggest is you could try messaging the Pet Owner a link to our Paypal Account https://www.paypal.me/petcloud through your PetCloud inbox and say ...
Who covers vet expenses if the pet gets sick with a pre-existing condition?
All Pet Owners heading overseas must set an account up with their local 24hr Vet along with an authorised spend limit in the event of the Pet Owner being overseas and uncontactable so that the Pet Owner's credit card can get charged directly by the ...