Payouts
What are upcoming earnings?
Upcoming earnings are earnings for a future booking that a Sitter has not yet earned.
How do I withdraw money into my bank account?
At the end of a booking. Pet Owners click "Review and Release Funds". They post a rating and review on your listing and then the payment is transferred by PetCloud automatically into your PetCloud Wallet. To withdraw those funds into your bank ...
Releasing Funds after Booking Completion
In order for funds to be paid out to the Sitter after the successful completion of the booking, Pet Owners need to click [Release Funds & Review].
Delayed or missing payouts
If a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why. Please check both your Stripe dashboard OR Your personal email to see if Stripe requested additional verification information from you to ...
How do I update my Bank Payout Details?
We don't store your banking details on PetCloud. They are stored with our third party payment gateway and payment processing provider, Stripe. The Stripe Payment Gateway uses the very latest in 256-bit SSL security & is 100% PCI compliant, which ...
How do I set up Multifactor Authentication?
The main advantage of multi-factor authentication is the increased login security. To generate a Multi-Factor Authentication code, you can download an Authentication App to your smartphone such as Google’s one: For Android Phones: ...
What is Stripe Connect?
What is Stripe Connect? PetCloud integrates with Stripe for processing payments from Pet Owners and payouts to Pet Sitters. Stripe allows flexibility in refunding and correcting payments if your plans change or are cancelled. It also allows for a ...
I cannot verify my ID when adding my bank account information to my Stripe account
If you are a Pet Sitter and are having trouble verifying your account, please review the following list and re-submit your verification request based on correcting any of these points. Stripe Requirements: Your name and address on the bank account ...
How to become a pet sitter?
The first place to start is online training. This article details how to become a pet sitter.
Do pet sitters pay taxes?
Yes, Pet Sitters who run a business and not a hobby, pay taxes.
Is there a Minimum wage for Pet Sitters and Dog Walkers?
Employees are paid wages. On PetCloud you are not an employee. You are an independent subcontractor. As your own boss, you set the prices displayed for the services you offer on your listing. Pet Sitters and Dog Walkers should value themselves and ...
Waiting period for your first payout
Your first payout takes between 7 to 14 days (We hate delays as much as you do, but this is out of our hands). This allows Stripe to conduct some AML (Anti-Money Laundering) checks on the information you provided when you went through onboarding from ...
Service fee
To service and maintain a safe, high quality service and booking platform, it takes a combination of costs, so we deduct a small service fee of 20% of the booking payout. As a Sitter, you need to factor this into your prices when setting them and add ...
Can I be paid in cash?
No - but its for your financial protection and the visiting pet's protection. If a Pet Owner asks if they can pay in cash simply say "No thank you - It puts both of us at risk by voiding insurance coverage so any requests I will politely decline." ...
Are my banking details secure?
Yes. To update your banking details in Stripe, you need to log into Stripe: https://dashboard.stripe.com/ If you need assistance from Stripe, you can request a call back, use their online chat, or send them an email here: https://support.stripe.com/ ...
Are there any deductions from the booking?
Yes. To build and maintain a safe, quality, pet-loving community, it takes a combination of costs. In total, we deduct 20% to cover: Insurance Cover National Customer Support Website & App Development, Marketing, & Operations. So when you set your ...
How do I change my rates for pet sitting?
You can change your rate when you go to your menu and click on My Listing > My Services on your profile. You can set the price you want for your services.
Booking Cancellations and Refunds by Pet Owners
The refund policy depends on what you have selected as a Sitter when you set up your listing - You're the boss. There are 3 refund types: Flexible Policy - Pet owner is eligible for a full refund if PetCloud receives the cancellation request 24hours ...
Where can I see my payouts?
If you want to view payments whether pending, outstanding or received, head to your Wallet https://www.petcloud.com.au/wallet
Timesheets for NDIS Jobs
PetCloud Sitters and Walkers approved for NDIS jobs must create and submit timesheets for each client to our Accounts Team by Friday afternoon 5pm in order to get paid. Payment is an extremely sensitive topic and payment is never to be brought up ...
When & How do I get Paid?
When do I get paid? Your first payout will take 7-14 days because Australian laws requires Stripe to run Anti-Money Laundering checks on the information you provide. By your second booking, you'll be paid 24 hours after the booking has finished, if ...
Why do I need to upload a scan or photo of my passport or drivers license for Stripe?
To complete the verification process, we may need to reach out on Stripe's behalf for a copy of a government-issued photo ID. Stripe is required to collect, verify, and maintain information on the individuals associated with a Stripe account. These ...
How to charge for extra services or expenses
1. Get the specific request from the Pet Owner in writing via your PetCloud inbox with regard to the exact brand, exact size, and exact cost of the item and agreement from them that they will reimburse you for the dollar amount for those items on the ...