Account and Profile
Data Deletion
If you wish to request your data is deleted from the App "PetCloud Pet Sitters & Walkers" by developer: PetCloud the steps that users should take to request that their data be deleted are as follows: 1. Contact our support team and 2. Request for ...
How do I update my mobile number?
On PetCloud, for security reasons, your mobile number can only be updated by a PetCloud Support Team member, once they verify you, after you have created your account. Why? Your registered mobile number is what authorises withdrawals from your ...
Why is mobile phone number verification important?
Mobile Phone Number verification at the point of account creation is used by PetCloud to confirm that the number provided by you is valid, accurate, and available.
Why is my date of birth needed?
Your date of birth is a field not publicly displayed. The reason why we ask you for your date of birth is because: a) Our 3rd Party payment gateway provider, Stripe, requires it for account creation and payment approval. b) People under the age of ...
How do I update my address?
Step 1. Login: https://www.petcloud.com.au/login Step 2. Go to your Profile page: https://www.petcloud.com.au/profile Step 3. Update your address and click Save.
How do I reset my password?
If you need to reset your password, head to this screen: https://www.petcloud.com.au/forgot Ensure you check your junk mail folders, and spam folders for the reset password email from PetCloud. Please add support@petcloud.com.au to your contacts in ...
How do I delete my account?
We'll be sorry to see you go. Head to your account settings page https://www.petcloud.com.au/account-settings at the bottom you'll see there is the option to cancel your account. We value feedback, so if you would like to tell us how we can improve ...
How to Turn Off Notifications
If you are using the PetCloud Mobile App it's easy to turn off notifications. Tap your Profile Icon down the bottom of the App Tap Notifications in the menu Tap the Settings cog on the top right hand side Toggle on or off with Notification settings ...
How do I verify my Mobile number?
So that we send sms updates to the correct mobile phone number, we send a 4 digit pin to your mobile phone that we ask you to put into the Verifications screen on PetCloud. Why do Mobile Verification? Adding your mobile phone number allows you to ...
How many pictures do I need to upload on my profile?
For safety reasons, Sitters have told us they want to know the identity of Pet Owners who are inquiring and requesting to come to their private home. So Pet Owners please upload a smiley profile photo - as you are making an enquiry for a booking to ...