Sitter Cancellation Policies
If you need to cancel a booking due to change of plans our Accounts Team will review your sitter's chosen refund policy, and deduct PetCloud's booking cancellation fee, and issue the refund. The refund policy of the Sitter depends on what the ...
What to do if a pet sitter cancels?
The fastest way to resolve finding an available Sitter near you is to Post a Job on PetCloud's Pet Jobs Board - this sends out a push notification and an email alert in a 25km radius and available Sitters will apply to you and you'll receive ...
Cancelling a Service
When you can cancel a service If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service contract, when it is: *provided with an unacceptable level of care and ...
Cancellations and Refunds
Can I cancel my booking after I've confirmed my booking? Yes, however the refund you get will depend on the refund policy that the Sitter has set on their listing. You can use Cancel button which is located at the end of your booking inquiry page ...