Getting Started
Are Pet Owners Police checked?
No. Police checks are for Pet Sitters only.
How can I update my Email Address?
Your email address is found on your Profile screen https://www.petcloud.com.au/profile however, that screen is 'read only' for security reasons. Please email support@petcloud.com.au to request an update
How to Verify Email
Upon signing up to PetCloud, you will automatically be sent a Verification email from PetCloud. The email contains a button labelled "Verify Email" - click it. This will redirect you back to your PetCloud account. Upon logging in, your email will be ...
What NDIS Support is available through PetCloud?
The Supports that are NDIS-funded depend on what goals are in your NDIS Plan and depends on your unique disabilities. PetCloud offers 3 main NDIS supports: Assistance with (pet-related) Household Tasks Animal-Assisted Community Mentoring And if you ...
Do you have Insurance?
Yes we have $10 Million Public liability Insurance Cover when your pet is booked to stay with a Pet Sitter through PetCloud. Read more: https://community.petcloud.com.au/portal/en/kb/articles/insurance
Support for NDIS Participants with in-home Dog Grooming
We are happy to support NDIS Participants searching for NDIS Dog Grooming and Household Tasks. Please be advised, that we do not offer full blown "dog breed salon style grooming". What we offer is to support NDIS Participants with is help at home a ...
How to enable location sharing on your phone device
iPhone users: go to Settings > Privacy & Security, then select Location Services. Select the PetCloud app, then turn Precise Location on while using App. Android Users: Swipe down from the top of the screen. Touch and hold Location. Tap App location ...
What does 'Vetted' mean?
Vetted is an ambiguous marketing term used by some companies to mislead Pet Owners into booking someone who they think are rigorously trained in Animal Care and Police checked, when in fact - they're not. It sometimes just means the person can use a ...
Are pet minders the same as pet sitters?
Yes. Pet Minding, Pet Sitting, and Pet Boarding are the same: Your pet stays overnight in the Sitter's Home usually for a 24hr block of time. If you want a Sitter to instead stay overnight in your home with your pets, that is called 'House Sitting'.
Completing your Pet's Profile
Your Pet's profile will be shared with their Carer every time you make a booking and it is critical that you complete it in full. Contained in your pet's profile is their Care routine and Diet, their Microchip number, Health, Habits, Behaviour, ...
How to Sign Up to PetCloud
Signing up to PetCloud is free. Go to the PetCloud website or App and click Sign Up https://www.petcloud.com.au/signup
How do I make an NDIS Booking?
You can make an NDIS Booking by requesting a free quote through our NDIS Form on our NDIS page on our website or you can email: ndis@petcloud.com.au or by requesting a Call back at a convenient time to you: ...
Change the Service Type
If you need to change the service type, we recommend you cancel and create a fresh booking. Eg. You accidentally booked house sitting, but now you want to book pet sitting, you would cancel the booking and create a fresh booking with the service type ...
When do I pay?
You pay after the Meet & Greet but before the service starts to PetCloud before the booking begins. In your Message thread with your Sitter you will see a 'MAKE PAYMENT' button. If you don't see it, scroll up into the history of the conversation or ...
I am an NDIS Pet Owner, How do I lodge a complaint?
The form to lodge a complaint is located here: https://www.petcloud.com.au/NDIS-Participant-Complaint-Form
How to Log into your PetCloud Account
If you have previously created a PetCloud account, you can log into PetCloud by clicking "Sign In" https://www.petcloud.com.au/login this will display a form where you need to input your email and password. If you have forgotten your password, and ...
How many times a day should a pet sitter come?
If you've booked Home Visits, it depends on your usual pet care routine, and your pet's level of anxiety without you being around. For example, your dog might enjoy being outdoors getting exercise and sunshine and then being securely locked indoors ...
Problems with Mad Paws
Are you having problems with Mad Paws? So are these people. Why not switch to a reliable, NDIS Registered, Australian founded, national Pet Care Services platform PetCloud, which is part owned by RSPCA Qld. The PetCloud App was reviewed by Canstar ...
Does Mad Paws Police Check every Pet Sitter and Dog Walker?
No. Mad Paws use the ambiguous term, 'vetting' or 'vetted'. Let's go to google and type in the words 'define vetting' and you will see that "Vetting is the process of performing a background check on someone before offering them employment." However ...
Why is email verification important?
Both Sitters and Pet Owners in our marketplace need to be contactable. Email verification at the point of account creation is the best way to filter out emails with spelling mistakes and fictitious contact data and increases our deliverability. We ...
How do Pet Sitting & House Sitting platforms compare?
In unregulated industries, there is room for companies to enter the market to offer as little or as much trust and safety features for you and your pets. We want you to choose the best platform for you and your pets. The following table is accurate ...
Do pet sitters spend the night?
Pet Sitters offer overnight boarding of your pet in their home. House Sitters are when a Sitter goes to stay overnight in your home.
Pet Sitters near Me
Looking for Pet Sitters near you? Looking for Pet Sitters Near you? PetCloud has professional Pet Sitters in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin, Adelaide, Gold Coast, Byron Bay, Central Coast, Noosa Heads who will take care of your ...
What Value does PetCloud provide Pet Owners?
Your pet is special, and deserves the best care. Here are some of the reasons why Pet Owners trust, and use, PetCloud for booking their Pet's care. We provide Insurance cover for Sitter Negligence In the event of a Pet Accident or Illness caused by ...
What NDIS Assistance can I get for my Pet?
Pets play an important role in supporting NDIS Participants to achieve their goals and improve their physical and mental well-being and happiness! As a national NDIS Registered provider, we offer Assistance with Household tasks for all Participants ...
Definitions of Pet Sitting, Dog Boarding, House Sitting services on PetCloud
Pet Sitting - means day and night boarding of a pet at the sitter's own residence. Great service for Dogs who tend to be pack animals. Home Visits - means where a Sitter drives over to the Pet Owners house, lets themselves in with a key, and feeds ...
Will NDIS Funding Cover Maintenance and Care of an Assistance Dog / Guide Dog?
It is highly possible - however - in order for ongoing costs such as food, toys, veterinary bills, training, pet insurance, and pet-related household tasks such as washing, nail clipping, and backyard poo patrol, to be covered by the NDIS, a goal of ...
How to switch ON Push Notifications
When the PetCloud App first loads up and initialises, you need to allow it to send you notifications. We only send important notifications about your bookings and messages. Select Allow while using App. Below in the PetCloud App, there are ...
How to turn Location Services on or off for the PetCloud App
When the App is first downloaded and you load it up, the App will request for you to allow it to detect your location. This is critical to allow so that the App can work properly for you. Tap "Allow while using App" Tap 'Allow' to enable the PetCloud ...
How to ensure you have installed the latest app version on your phone
We are always working hard on our Apps, so when you download, make sure you set your app to upgrade automatically so that you always use the latest build. The latest build can always be found by visiting the app store or you can set your phone to ...
Booking Troubleshooting - Information needed to report a Bug
How to Report a Bug using a Desktop computer Email our Support Team with the following information: 1. How were you accessing PetCloud at the time of the problem? Through a browser? Or through the App? 2. What device are you trying to access PetCloud ...
What safety & benefits does booking through PetCloud give me?
All bookings through the website are covered under insurance of up to $5 million. There is accountability of Sitters as Pet Owners are able to leave a public review of pet sitters on their listing PetCloud is partnered with a national Vet Network ...
How do I give my friends $10 off for their first booking?
Head to the Earn $10 menu and then copy your unique link
Does PetCloud list kennels?
No, PetCloud does not list commercial kennels and catteries. We have Pet Sitters who live in private homes. Read the insightful article Dog Boarding or Dog Sitting: Which one is Best for Your Puppy?
Why don't we offer kennel boarding?
"Stacking" is a practice used by some boarding operations (kennels) where multiple pets, in multiple crates, are placed on top of each other vertically and horizontally maximising the number of pets boarded at a time, in order to maintain a low ...
What type of pets does PetCloud accept?
PetCloud accepts all types of domesticated pets and hobby farm pets. You can make a booking for any kind of pet as long as there is a sitter willing to pet sit your pet. We have clients with snakes, spiders, guinea pigs, rabbits, pot belly pigs, ...
How do I find the right Sitter for my pets?
There are different types of Sitters. Once you understand the type of Sitter your pet needs, go to the Search Results page of PetCloud's website, there is a button labelled [More Filters]. Click it. A modal window will display with filters to help ...
What breeds of dogs doesn't PetCloud accept?
The following breeds of dogs, including those that substantially meet the description of these breeds, are not accepted for pet sitting on PetCloud. They are typically large, very muscular, and are prone to aggression. American pit-bull terrier Dogo ...
Can I be both a sitter and an owner?
Yes, you can! When you create profile you are given the option to become a sitter, find a sitter or do both. You can select both and make sure you have a: Complete your profile (yours & your pet's) Upload a picture of you and your pet List your space ...
Where are you located?
We are a national website like AirBnb - not a call in / drop in customer-facing service. You book sitters through our website and arrange meetings with them. We can help you with bookings via the website or you can contact our friendly Customer ...
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