Getting Started
Is PetCloud an NDIS digital platform?
No. Any Support through PetCloud for NDIS Participants is manually concierged by a human and there is no digital marketplace exposure to NDIS Participants.
Who owns PetCloud?
The short answer PetCloud is an independent, founder-led Australian company. It was started more than 10 years ago by Pet Owner Deb, who still runs it today. PetCloud is privately held. It is not owned by a private equity firm or a large corporate ...
What happens if my pet gets sick or injured?
If your pet becomes unwell or is hurt during a booking, your sitter acts on how serious it is and contacts you (or your emergency contact) as soon as possible. Emergency: the sitter takes your pet straight to the nearest open Emergency Vet first and ...
Can I meet the sitter before I book?
Yes - and PetCloud strongly recommends meeting the sitter before booking. Message the sitter through the PetCloud platform with a day and time, to meet and greet with your pets at the proposed location of care before you confirm your booking. Use it ...
Can I trust the sitter?
Check 4 things on every sitter's profile before you book: Identity: Are they who they say they are? Look for the biometric ID verification badge. Character: Do they have a clean record? Look for the national police check badge, and read reviews - ...
Can I talk to a Sitter on PetCloud before booking?
Yes, you can message, and arrange to meet up with, sitters on PetCloud before you confirm a booking by making payment into escrow.
How to contact a Pet Sitter on PetCloud?
You can contact a sitter on PetCloud by visiting their profile page, clicking Contact, and sending an internal message through the platform before a booking is confirmed. Steps to Message a Sitter Go to the sitter's profile on the PetCloud website or ...
How does PetCloud verify Pet Sitters?
Please see this article: https://community.petcloud.com.au/portal/en/kb/articles/how-to-evaluate-a-pet-sitter
How to evaluate a Pet Sitter on PetCloud
Tip: Before confirming booking with a Pet Sitter, we recommend requesting the other party for a free in-person Meet & Greet. This way, you can see whether the Pet Sitter is a good fit for you and your pet. The trust that pet owners place in pet ...
Do Pawshake Police check every Pet Sitter?
Pawshake's website confirms they are not currently doing any police checks. This risks your pet being booked in the care of someone who could have a criminal history of violence, theft, animal cruelty, evading police.
Problems with Pawshake
Are you having problems with Pawshake? So are these people. Why not switch to an Australian owned, animal welfare focused platform like PetCloud for a safer experience for your pets. There's no Quality training and no mandatory Police checks during ...
Are Pet Owners Police checked?
No, Police checks are for Pet Sitters only.
What NDIS Support is available through PetCloud?
The Supports that are NDIS-funded depend on what goals are in your NDIS Plan and depends on your unique disabilities. PetCloud offers 3 main NDIS supports: Assistance with (pet-related) Household Tasks Animal-Assisted Community Mentoring And if you ...
Support for NDIS Participants with in-home Dog Grooming
We are happy to support NDIS Participants searching for NDIS Dog Grooming and Household Tasks. Please be advised, that we do not offer full blown "dog breed salon style grooming". What we offer is to support NDIS Participants with is help at home a ...
What does 'Vetted' mean?
Vetted is an ambiguous marketing term used by some companies to mislead Pet Owners into booking someone who they think are rigorously trained in Animal Care and Police checked, when in fact - they're not. It sometimes just means the person can use a ...
Are pet minders the same as pet sitters?
Yes. Pet Minding, Pet Sitting, and Pet Boarding are the same: Your pet stays overnight in the Sitter's Home usually for a 24hr block of time. If you want a Sitter to instead stay overnight in your home with your pets, that is called 'House Sitting'.
Completing your Pet's Profile
Your Pet's profile will be shared with their Carer every time you make a booking and it is critical that you complete it in full. Contained in your pet's profile is their Care routine and Diet, their Microchip number, Health, Habits, Behaviour, ...
How do I make an NDIS Booking?
You can make an NDIS Booking by requesting a free quote through our NDIS Quote form on our NDIS page on our website or by requesting a Call back at a convenient time to you: https://calendar.app.google/DsiooZgBpm6tHgMV6 NDIS bookings require more ...
Change the Service Type
If you need to change the service type, we recommend you cancel and create a fresh booking. Eg. You accidentally booked house sitting, but now you want to book pet sitting, you would cancel the booking and create a fresh booking with the service type ...
When do I pay?
You pay after the Meet & Greet but before the service starts to PetCloud before the booking begins. In your Message thread with your Sitter you will see a 'MAKE PAYMENT' button. If you don't see it, scroll up into the history of the conversation or ...
I am an NDIS Pet Owner, How do I lodge a complaint?
The form to lodge a complaint is located here: https://www.petcloud.com.au/NDIS-Participant-Complaint-Form
How many times a day should a pet sitter come?
If you've booked Home Visits, it depends on your usual pet care routine, and your pet's level of anxiety without you being around. For example, your dog might enjoy being outdoors getting exercise and sunshine and then being securely locked indoors ...
Problems with Mad Paws
Are you having problems with Mad Paws? So are these people. Watch this national story A Current Affair aired on YouTube https://www.youtube.com/watch?v=6beshmEO3xA Pet Sitting Nightmare - Mad Paws A pet owner has spoken out after claiming a pet ...
Does Mad Paws Police Check every Pet Sitter and Dog Walker?
No. Mad Paws use the ambiguous term, 'vetting' or 'vetted'. This does not mean police checked. On the12th Jan 2026 A Current Affair aired a story called "Pet Sitting Nightmare". "Man claims pet sitter stole his belongings". ...
How do Pet Sitting & House Sitting platforms compare?
In unregulated industries, there is room for companies to enter the market to offer as little or as much trust and safety features for you and your pets. We want you to choose the best platform for you and your pets. The following table is accurate ...
Do pet sitters spend the night?
House Sitters are when a Sitter goes to stay overnight in your home with your pets. Pet Boarding is when overnight boarding of your pet is booked in a Sitters home.
Pet Sitters near Me
Looking for Pet Sitters near you? Looking for Pet Sitters Near you? PetCloud has professional Pet Sitters in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin, Adelaide, Gold Coast, Byron Bay, Central Coast, Noosa Heads who will take care of your ...
What NDIS Assistance can I get for my Pet?
Pets play an important role in supporting NDIS Participants to achieve their goals and improve their physical and mental well-being and happiness! We welcome Participants with all types of disabilities. The support you are eligible for depends on ...
Will NDIS Funding Cover Maintenance and Care of an Assistance Dog / Guide Dog?
It is highly possible - however - in order for ongoing costs such as food, toys, veterinary bills, training, pet insurance, and pet-related household tasks such as washing, nail clipping, and backyard poo patrol, to be covered by the NDIS, a goal of ...
Booking Troubleshooting - Information needed to report a Bug
How to Report a Bug using a Desktop computer Email our Support Team with the following information: 1. How were you accessing PetCloud at the time of the problem? Through a browser? Or through the App? 2. What device are you trying to access PetCloud ...
What safety & benefits does booking through PetCloud give me?
All bookings through the website are covered under insurance of up to $5 million. There is accountability of Sitters as Pet Owners are able to leave a public review of pet sitters on their listing PetCloud is partnered with a national Vet Network ...
How do I give my friends $10 off for their first booking?
Head to the Earn $10 menu and then copy your unique link
Does PetCloud list kennels?
No, PetCloud does not list commercial kennels and catteries. We have Pet Sitters who live in private homes. Read the insightful article Dog Boarding or Dog Sitting: Which one is Best for Your Puppy?
Why don't we offer kennel boarding?
"Stacking" is a practice used by some boarding operations (kennels) where multiple pets, in multiple crates, are placed on top of each other vertically and horizontally maximising the number of pets boarded at a time, in order to maintain a low ...
What type of pets does PetCloud accept?
PetCloud accepts all types of domesticated pets and hobby farm pets. You can make a booking for any kind of pet as long as there is a sitter willing to pet sit your pet. We have clients with snakes, spiders, guinea pigs, rabbits, pot belly pigs, ...
How do I find the right Sitter for my pets?
There are different types of Sitters. Once you understand the type of Sitter your pet needs, go to the Search Results page of PetCloud's website, there is a button labelled [More Filters]. Click it. A modal window will display with filters to help ...
What breeds of dogs doesn't PetCloud accept?
The following breeds of dogs, including those that substantially meet the description of these breeds, are not accepted for pet sitting on PetCloud. They are typically large, very muscular, and are prone to aggression. American pit-bull terrier Dogo ...
Can I be both a sitter and an owner?
Yes, you can! When you create profile you are given the option to become a sitter, find a sitter or do both. You can select both and make sure you have a: Complete your profile (yours & your pet's) Upload a picture of you and your pet List your space ...
Where are you located?
We are a national website like AirBnb - not a call in / drop in customer-facing service. You book sitters through our website and arrange meetings with them. We can help you with bookings via the website or you can contact our friendly Customer ...
How does PetCloud work for Pet Owners?
You might be wondering what the process is for Pet Owners joining PetCloud. Sign Up Verify Phone & Email Create Profile, upload photo Create Pet’s Profile Post a Job Sitters/Walkers apply Choose a Sitter and request a Property Safety Check Make ...
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