Insurance
Is there an excess to pay if my claim is approved?
For Pet Owners? No. Note: Sitters are required to pay excess on the claim if approved by the insurer of $1,500.
What is the Average Cost of Pet Surgery?
Cost of common pet surgeries Condition Average claim cost Highest claim cost Arthritis $498 $11,302 Cancer $1,798 $19,557 Cataracts and eye treatments $456 $10,338 Cruciate conditions (e.g. cruciate ligament) $2,530 $12,472 Dermatitis and skin ...
What Insurance is my Pet Covered with during a stay?
In the event a Sitter's actions lead to loss or injury of a Pet during a stay, our insurance policy will protect you from the financial burden of having to pay thousands of dollars in Vet Bills. For example: A pet escapes and gets injured while in a ...
How long will it take for my claim to be processed?
The length of process will vary depending on the severity of the case, the quality of documentation, the relevance and quality of supporting evidence, such as Receipts for expenses, Vet Reports, Photographs, Screenshots of conversations, the ...
How to make an Insurance Claim
If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the attached PetCloud Insurance Claims form and email it to PetCloud. PetCloud must also be notified via email within 48 hours of the incident. Email: ...
Who is excluded from PetCloud's Insurance?
Commercially run Boarding Kennels Pet Sitters who have any criminal convictions in past 5 years (excluding traffic violations). Guest pets involved in a previous attack with another animal or human that required medical treatment Guest pets who are ...
What doesn't PetCloud's insurance cover?
Damage to the pet sitter's personal property (such as damage to the pet sitter’s home or vehicles) Damage to the pet owner's personal property (such as damage to the pet owner’s home or vehicles) Breach of professional duty (for example walking an ...
What services are covered by PetCloud's Insurance?
House Sitting (at the Pet Owner's home) Day care Pet sitting (at the Pet Sitter's home) Cat care Dog walking Transportation to and from a PetCloud booking by a PetCloud pet sitter Any pet services booked through PetCloud’s website, mobile app or ...
Who covers vet expenses if the pet gets sick with a pre-existing condition?
All Pet Owners heading overseas must set an account up with their local 24hr Vet along with an authorised spend limit in the event of the Pet Owner being overseas and uncontactable so that the Pet Owner's credit card can get charged directly by the ...
Is there a time when insurance starts and stops?
There’s no pre-determined start and finish time (such as midnight for example) in line with the booking details however it would be useful if sitters and owners recorded any amendments done offline with the owners (like the owner being late back) so ...