Booking and Meet & Greets
Are PetCloud bookings a contract?
Yes. When a Pet Sitter accepts a booking request, or receives a booking confirmation through the PetCloud Platform, they are entering into a contract directly with the Pet Owner, and are responsible for delivering the Service under the terms and at ...
How do I find my Booking ID?
Your Booking ID for general bookings is located in 2 places: 1. In the URL on desktop view of your Message thread. 2. Inside the Message thread at the start of the conversation.
Reduce the number of days
If you need to reduce the number of days on a booking, you just need to contact our support team and request, along with your booking ID. Partial refunds can take 5-10 days to appear on a your bank statement. Our Booking Fee is non-refundable when a ...
Change the number of pets
If you need to change the number of pets on the booking, we recommend you cancel and create a fresh booking with the right pets.
Extend a booking
If you need to extend the number of days on a booking, please create an additional booking for the extra days so that your pets will be covered by insurance. You do this by sending a fresh inquiry through the Sitter's listing.
Change the occurrence of a booking
If you need to change the frequency of a booking from once off to repeat weekly booking, we recommend you cancel and create a fresh booking. However, if you need to edit the days of the week a repeat weekly booking occurs on, then edit the days by ...
How do you tell someone no to house sitting?
We recommend you thank them for their application and click the decline button. If you confirm a sitter via the platform, this will automatically decline other sitter applications you've received and notify them that your sit is no longer available.
What are Repeat Weekly Services?
Repeat Weekly Services include Dog Walks, Home Visits, and Day Care. When searching for a Sitter in their local suburb, Pet Owners make an inquiry through a Sitter's listing, or post a job. They select the day of the week they want the service to ...
How do Repeat Weekly Bookings work?
Every Sunday night, we’ll charge the Card holder for services to be delivered 7 days in advance. Payment is released for each session delivered of Repeat Weekly Bookings once the Sitter submits a Visit Report with Photo and clicks [Completed] in the ...
What is pet hosting?
A Sitter providing care of a guest pet in their home for money. It's also referred to as 'Pet Sitting'.
I’ve been told I can’t book you by my Support Coordinator. Is this true?
Not true. Participant choice and control has always been, and will remain, central to the delivery of the NDIS. Funding is provided to people with disability, who can then choose how best to use those funds on the supports and services that will help ...
Do I have to go through with a booking if the initial Meet & Greet wasn't a 100% match for me?
No - You are under no obligation to go through with a booking if you feel like your pet was not compatible with the Sitter's home, pets, children, yard or fence. We are here to help at any stage to help you find a good match for a worry-free stay.
How do I Introduce Pets at a Meet & Greet?
Watch this helpful video
I'm a new Pet Owner. I'm unsure what to brief my Sitter with.
A Meet and Greet with a Pet Sitter consists of: 1. A full property tour at the proposed location of care 2. An introduction from the Pet Sitter about their background and experience 3. An introduction from you about your Pet and their Care Routine, ...
I want to Meet & Greet several people before I accept a Pet Sitter
Yes you are able to do this. If as a Pet Owner you post a job and a Pet Sitter makes an offer, when you accept that offer and propose a Meet & Greet to your preferred Pet Sitter, the PetCloud website will ask you to pay and the funds for the job are ...
Do I always need to have a Meet and Greet?
Meet and Greets strongly encouraged and are super important to have if you: Have never done a Property Walk-through with that person previously Have other pets booked at your home at the same time Or you own your own pets The Meet and Greet process ...
Services and Prices
All Pet Care Providers set their own prices which you will find on their listing. The below is a guide only. Pet Sitting / Pet Boarding / Dog Boarding / Dog Minding Price from $25 - $50 per night Home-based Sitters will always be more budget friendly ...
Is a 'Meet & Greet' important before a pet stay begins?
Yes. Meet & Greets play a critical part of the process before a pet stay takes place and should be done at least 2 weeks ahead of your pet's stay. This way, if you don't feel it's a good match, you will have enough time to line up a Meet & Greet with ...
What occurs at a Meet & Greet?
The main purpose of a Meet & Greet is to decide: Is this Person, their Pets, and Household Members, and Property a good match for my pet? 1. Property Walk through (Both inside and out) at the Proposed location of care - checks whether a Property is ...
Where do we hold the Meet & Greet?
A Meet and Greet occurs at the proposed location of care. Part of it's purpose is to allow the Pet Owner and Pet Sitter to together, take responsibility by doing a walk through property check, to ensure the property is escape-proof and hazard-free. ...
What Questions should I ask during a Meet & Greet?
Attached to this article are some helpful forms for you to discuss with your Sitter. What dog breeds and types of pets do you have experience in minding? Will there be other pets or children will be present when the pet stay takes place? What ...
Can I negotiate the price of my booking?
For longer stays and multiple pets this might be a possibility. Sitters set their own prices, and so any negotiation is a discussion with the Pet Sitter during a Meet & Greet and it is up to them. If you need any help changing the price of a ...