Pet Safety & Welfare
Walking Large and Strong Dogs
Pet Owners of large and strong dogs are required to provide Dog Walkers with the necessary safety equipment to control your dog in a public place. Dog Walkers are required to ask Pet Owners to have the equipment on hand, ready for walking their dog. ...
Can my pet have an allergic reaction?
All animals can develop allergies at any point in their lives, with most allergies appearing after six months of age. Some pooches can have spontaneous allergic reactions to something in their environment (known as an allergen), while others can have ...
How will I know whether a Pet Sitter has a history of Animal Cruelty?
If an individual is convicted for an animal cruelty offence, the offence will show up as a disclosable court outcome (DCO) on a police check. If an individual has been acquitted of animal cruelty charges, then no disclosable court outcomes (DCO) will ...
Animal Abandonment
If the Pet Owner does not inform their Pet Sitter and PetCloud of any delays and make themselves uncontactable for 24-48hrs after the pick up time and date, then we will assume the Pet Owner has abandoned their pet. The Pet Owner will be reported to ...
Are pet sitters safe?
Some Pet Sitters are safe, but no, not all Pet Sitters are safe. There are 5 things you need to be mindful of. Don’t make these assumption mistakes. Payment: Escrow services allow payments to be ‘held’ until both parties involved are content with the ...
Should Pets should be vaccinated against Covid19?
Advice we received from the Australian Veterinary Association on Fri, 17 Dec 2021, 11:50: "The SARS-COV2 virus continues to mutate and it is important that events in both humans and animals are closely monitored and that research continues to be ...
Special Needs Pet Care
Do you have an incontinent dog that wears nappies that need changing frequently? What about care for a puppy or kitten that needs time and patience (and a lot of cleaning) spent toilet training and socialisation? What about a formerly abused ...
Dogs that have separation anxiety
The signs of anxiety and stress and to what degree they show these symptoms are important elements that need to be communicated to your chosen Pet Sitter. If your dog shows signs of any extreme or excessive behaviour, it is important that your first ...
I don't know my pet's microchip number
If you don't know your pet's microchip number, you can contact your nearest Vet or find your closest Greencross Vet or council or animal welfare shelter to scan your pet and supply you with the microchip number which you can then add to your Pet's ...
What can I do as a Pet Owner to ensure my pet will be safe?
As Pet Owners and PetCloud website users ourselves, we understand that a pet is a member of your family. So pet safety and animal welfare is our top priority. Here are a few things you can do to help ensure your pet has a great time while you’re ...
How does PetCloud help to keep visiting Pets Safe?
All bookings through PetCloud have insurance which cover the financial burden of large emergency Vet bills in the event of Pet Accident We ask all Pet Owners to leave public ratings and reviews on the Sitter's listing after every booking. These ...
What is the Australian legislation governing animal welfare?
There are no national laws applying to animal welfare, but all states and territories regulate animal welfare in their jurisdiction. You will find the legislation for each state and territory on the RSPCA Knowledge Base. All Pet Owners & Pet Sitters ...
Is there a Code of Practice for Home based Pet Sitting & other Pet Services?
Yes. Depending on the state/territory, there are Codes of Practice for Home Based Pet Sitting, Grooming, Pet Transport and Breeding as well as water management codes in ACT and Qld. ACT NSW NT QLD SA TAS VIC WA (no relevant Codes at this ...
What types of Pet Owners would PetCloud Turn Away?
We love our pets and we love our Sitters! So their safety and happiness is of the utmost importance to us. So if a Pet Owner: Has a filthy home or are a hoarder and want a house sitter to come and stay to look after their pets - No sorry. Our Sitters ...
Why should I Microchip my pet?
If your pet gets lost and is taken to a vet clinic or animal shelter, your pet will be scanned for a microchip to reveal their unique ID number. That number will be called into the pet recovery service, and you will be contacted using the contact ...
Where should I go to microchip my pet?
A Vet.
PetCloud Animal Transport Handling Policy
We care about your pets and how they are transported. Our Terms and Conditions (refer to PetCloud website www.petcloud.com ) describe our contract with you. This Animal Handling Transport Policy and Brachycephalic Breeds Policy describes the level of ...
What to pack for your Pet when they stay with a Sitter
Here is a handy checklist of what to pack when your dog goes to stay with a PetCloud Pet Sitter at their home: Disposable Puppy Pads if the Sitter lives in an apartment or Cat litter tray with litter A roll of poo bags and a poo bag dispenser A lead ...
What do I need to do before a 'Meet & Greet'?
If you're preparing for a Meet & Greet at the Sitters place, then there is some preparation required: Ensure you have completed your Pet's full profile along with care instructions and current vet contact details. It must also include feeding ...
Is it mandatory to register domestic dogs and cats?
Yes. State Name of relevant act/special conditions and requirements ACT Yes for dogs, not for cats. A dog must be registered to a keeper if it is over the age of 56 days, has changed keeper for 28 days, or is owned by a person who has been a ...
Does my pet need to be microchipped before they stay with a Sitter?
Yes. Part of being a responsible pet owner is getting your pet microchipped. This way, in case of escape, they are able to be swiftly retrieved if a person drops them at a Vet with a microchip scanner and your name and address appears on their screen ...
How many pets can I book with a Pet Sitter on PetCloud?
Nationally, all Pet Sitting bookings where pets stay at the Sitters home are capped with a limit of 3 pets. However, for Victorian based Pet Owners with more than 2 pets: Victoria's Code of Practice for Home based Pet Sitting only allows up to 2 pets ...
What is the minimum puppy or kitten age for pet boarding?
There is no minimum age for boarding at our Sitter's homes. However, you will need to communicate to the Sitter that until your Puppy / Kitten has had all their vaccinations they have not yet developed much immunity to diseases, it is recommended ...
How to find Pet Sitters for Senior Pets
To filter for Sitters with the special skills you need, use the advanced search filter on the Search page , such as injections, oral medication, or vet nurse pet sitters. Just like with elderly humans, the needs and temperament of Senior Pets differ ...
How can I prepare my Pet BEFORE a pet sitting booking?
This article provides information on Vet, Council, Obedience Training and Grocery Shopping for your Pet prior to a Pet Stay. Ensuring your pet is registered with your local council 1. You need to microchip your Pet at a Vet. All cats and dogs ...
Can my dog's behaviour change after a Meet & Greet?
Yes. Just because your dog doesn't usually jump fences, doesn't mean they won't try when you are away. Dogs that are of a medium to large size tend to have the muscle power combined with the rush of adrenalin and cortisone (stress) they are feeling ...