Pet Safety & Welfare
Animal Abandonment
If the Pet Owner does not inform their Pet Sitter and PetCloud of any delays and make themselves uncontactable for 24-48hrs after the pick up time and date, then we will assume the Pet Owner has abandoned their pet. The Pet Owner will be reported to ...
Are pet sitters safe?
Some Pet Sitters are safe, but no, not all Pet Sitters are safe. There are 5 things you need to be mindful of. Don’t make these assumption mistakes. Payment: Escrow services allow payments to be ‘held’ until both parties involved are content with the ...
Should Pets should be vaccinated against Covid19?
Advice we received from the Australian Veterinary Association on Fri, 17 Dec 2021, 11:50: "The SARS-COV2 virus continues to mutate and it is important that events in both humans and animals are closely monitored and that research continues to be ...
I don't know my pet's microchip number
If you don't know your pet's microchip number, you can contact your nearest Vet or find your closest Greencross Vet or council or animal welfare shelter to scan your pet and supply you with the microchip number which you can then add to your Pet's ...
What can I do as a Pet Owner to ensure my pet will be safe?
As Pet Owners and PetCloud website users ourselves, we understand that a pet is a member of your family. So pet safety and animal welfare is our top priority. Here are a few things you can do to help ensure your pet has a great time while you’re ...
How does PetCloud help to keep visiting Pets Safe?
All bookings through PetCloud have insurance which cover the financial burden of large emergency Vet bills in the event of Pet Accident We ask all Pet Owners to leave public ratings and reviews on the Sitter's listing after every booking. These ...
What is the Australian legislation governing animal welfare?
There are no national laws applying to animal welfare, but all states and territories regulate animal welfare in their jurisdiction. You will find the legislation for each state and territory on the RSPCA Knowledge Base. All Pet Owners & Pet Sitters ...
Is there a Code of Practice for Home based Pet Sitting & other Pet Services?
Yes. Depending on the state/territory, there are Codes of Practice for Home Based Pet Sitting, Grooming, Pet Transport and Breeding as well as water management codes in ACT and Qld. ACT NSW NT QLD SA TAS VIC WA (no relevant Codes at this ...
What types of Pet Owners would PetCloud Turn Away?
We love our pets and we love our Sitters! So their safety and happiness is of the utmost importance to us. So if a Pet Owner: Has a filthy home or are a hoarder and want a house sitter to come and stay to look after their pets - No sorry. Our Sitters ...
Why should I Microchip my pet?
If your pet gets lost and is taken to a vet clinic or animal shelter, your pet will be scanned for a microchip to reveal their unique ID number. That number will be called into the pet recovery service, and you will be contacted using the contact ...
Where should I go to microchip my pet?
A Vet.
PetCloud Animal Transport Handling Policy
We care about your pets and how they are transported. Our Terms and Conditions (refer to PetCloud website www.petcloud.com ) describe our contract with you. This Animal Handling Transport Policy and Brachycephalic Breeds Policy describes the level of ...
Can my dog's behaviour change after a Meet & Greet?
Yes. Just because your dog doesn't usually jump fences, doesn't mean they won't try when you are away. Dogs that are of a medium to large size tend to have the muscle power combined with the rush of adrenalin and cortisone (stress) they are feeling ...