During the Pet Stay
Will my dog be walked?
That is up to the sitter and you. Pet Sitters set their own prices and it's up to them to include dog walking in their rate or have it as an extra. Most of the Pet sitters include dog walking in their rates but we highly recommend that you discuss ...
What safety & benefits does booking through PetCloud give me?
All bookings through the website are covered under insurance of up to $10 million. There is accountability of Sitters as Pet Owners are able to leave a public review of pet sitters on their listing PetCloud is partnered with a national Vet Network ...
How will I know how my Pet is doing during a stay?
The Pet Sitter will take photos with their phone and will upload daily photos along with short messages reports to your PetCloud inbox. Daily, Pet Sitters are required to: Take daily photos of the pet and provide a short summary to the Pet Owner and ...
What if the original carer can no longer look after my pet while I'm away?
The fastest way to find another Sitter is to post a job OR search your suburb for Sitters. We will help find alternate care in consultation with you or your emergency contact if the original carer can no longer look after your pet while you're away.
How do I edit my booking?
Sometimes travel plans change and you need to modify your booking after it’s already been booked. We're here to help. There are a couple of different ways to update your booking depending on what needs to be adjusted. Always get in touch with your ...
What if I am delayed in picking up my pet?
We understand - sometimes delays when travelling are out of our control! But realise that delays impact on the Sitter's ability to take on other planned bookings of other Pet Owners. We ask that you notify both PetCloud and the Pet Sitter of your ...