If it is a Medical Emergency, we always tell Pet Sitters and Dog Walkers to take your pet to the closest 24hr Vet ASAP.

Pet Owners are responsible for fully completing your Pet's online Profile, including Emergency Contact details of Someone not travelling with you, and your Authorised Vet Spend amount.

In the event that the Pet Sitter has a smaller Veterinary-medical concern about a Pet during the stay, and they cannot get hold of you, or your emergency contact, we recommend that our Pet Sitter's schedule a Video Chat with Dr Claire Jenkins or her team for $49.95: https://www.vetchat.com.au/pricing/  We don't expect this to occur, but if it does, we do ask that you reimburse the Pet Sitter for this small cost.  It's important that they are able to do this as sometimes small concerns can grow into emergencies if not acted on quickly and in the right way.

If there is a Service Quality concern during a booking, you are able to reach Deb by emailing: escalations@petcloud.com.au  or  SMS 0466 898 071.