Getting in Touch with PetCloud

We're here for you - and for the pets in your care. Whether you're a Pet Owner with a question or a Sitter needing support, our team is committed to responding promptly and making sure every concern is handled with care.

📋 Submit a Support Ticket (for general non-urgent support)

The fastest way to get a tracked, documented response is through our online support portal. Every ticket is logged so nothing falls through the cracks, and our team can follow your case from start to resolution.

👉 Submit a Support Ticket

🚨 Veterinary Emergencies

If a pet in your care needs urgent veterinary attention, please act immediately and put the pet in the car and drive:

• Search Google for your nearest 24-hour Emergency Vet, or use our handy list of Emergency Vets across Australia 
• Every second counts — don't wait for us, get the pet seen first and notify PetCloud afterwards.

🩺 Online Vet Consultations (Non-Urgent but still concerning issues)

For concerns that aren't an emergency but still need professional eyes, an online video consultation with a qualified vet is a convenient and affordable option. Services we recommend include:

• Greencross WebVet
• VetChat
• Your Vet Online     
  

Non-Member Web Vet Fees (May be a Tax deductible expense for Pet Sitters as a digital tool or subscription).

1. Mon-Sat 6am-7pm $50,  
2. Mon-Sat 7pm to - Midnight $60
3. Sun 6am - Midnight $60
4. Mon- Sun 12-6am $70
5. Public Holidays $70

This is not a replacement for a physical exam. Prescriptions can't be provided.

📞 Speak to a Real PetCloud Reception Person - do not use this line for emergencies

Prefer to talk it through? You're welcome to call our reception team directly and speak with a human being — no bots, no hold music maze.

📱 PetCloud Reception: 0482 090 481 💬 SMS General Support: +61 483 287 450

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📅 Request a Callback from PetCloud Accounts or NDIS Support

Rather have us call you? Book a time that suits you:

• General Accounts Support: Book a Callback
• NDIS Support: Book a Callback 

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📚 Emergency Knowledgebase

Need answers right now? Our Emergency Knowledgebase is available around the clock with practical guidance for common urgent situations.

👉 Browse Emergency Articles such as pet death due to old age, being locked out during house sitting, etc

PetCloud is committed to the safety and wellbeing of every pet on our platform. When in doubt, reach out — we'd rather hear from you early than late.