We're here for you - and for the pets in your care. Whether you're a Pet Owner with a question or a Sitter needing support, our team is committed to responding promptly and making sure every concern is handled with care.
The fastest way to get a tracked, documented response is through our online support portal. Every ticket is logged so nothing falls through the cracks, and our team can follow your case from start to resolution.
Prefer to talk it through? You're welcome to call our reception team directly and speak with a human being — no bots, no hold music maze.
📱 PetCloud Reception: 0482 090 481 💬 SMS General Support: +61 483 287 450
Rather have us call you? Book a time that suits you:
If a pet in your care needs urgent veterinary attention, please act immediately:
For concerns that aren't an emergency but still need professional eyes, an online video consultation with a qualified vet is a convenient and affordable option. Services we recommend include:
Need answers right now? Our Emergency Knowledgebase is available around the clock with practical guidance for common urgent situations.
👉 Browse Emergency Articles
PetCloud is committed to the safety and wellbeing of every pet on our platform. When in doubt, reach out — we'd rather hear from you early than late.