How do I contact PetCloud?
Getting in Touch with PetCloud
We're here for you - and for the pets in your care. Whether you're a Pet Owner with a question or a Sitter needing support, our team is committed to responding promptly and making sure every concern is handled with care.
📋 Submit a Support Ticket (for general non-urgent support)
The fastest way to get a tracked, documented response is through our online support portal. Every ticket is logged so nothing falls through the cracks, and our team can follow your case from start to resolution.
🚨 Veterinary Emergencies
If a pet in your care needs urgent veterinary attention, please act immediately and put the pet in the car and drive:
- Search Google for your nearest 24-hour Emergency Vet, or use our handy list of Emergency Vets across Australia
- Every second counts — don't wait for us, get the pet seen first and notify PetCloud afterwards.
🩺 Online Vet Consultations (Non-Urgent but still concerning issues)
For concerns that aren't an emergency but still need professional eyes, an online video consultation with a qualified vet is a convenient and affordable option. Services we recommend include:
- Mon-Sat 6am-7pm $50,
- Mon-Sat 7pm to - Midnight $60
- Sun 6am - Midnight $60
- Mon- Sun 12-6am $70
- Public Holidays $70
This is not a replacement for a physical exam. Prescriptions can't be provided.
📚 Emergency Knowledgebase
Need answers right now? Our Emergency Knowledgebase is available around the clock with practical guidance for common urgent situations.
👉 Browse Emergency Articles
📞 Speak to a Real PetCloud Reception Person - do not use this line for emergencies
Prefer to talk it through? You're welcome to call our reception team directly and speak with a human being — no bots, no hold music maze.
📱 PetCloud Reception: 0482 090 481 💬 SMS General Support: +61 483 287 450
📅 Request a Callback from PetCloud Accounts or NDIS Support
Rather have us call you? Book a time that suits you:
- General Accounts Support: Book a Callback
- NDIS Support: Book a Callback