As a technology platform, PetCloud has built multiple safeguards into the platform to increase pet safety and welfare.
1. PetCloud provides 1 tap Microchip registration. A microchip is a tiny device implanted by a Vet under your pet's skin with a unique ID number. When you register that number with an online
microchip registry, your contact details are linked to it. If your pet gets lost, a vet, council ranger, or rescue worker can scan your pet, look up that number, and call you directly to reunite you.
2. Fast access to affordable Vet video consultations 24 hours a day, seven days a week. If a sitter is concerned about a pet at 2am on a Sunday, a qualified vet is one tap away.
3. Vet-endorsed Training is offered to all Sitters. Vet-endorsed training means your pet sitter already knows how to spot signs of illness, handle medical emergencies, and follow proper care protocols before it occurs. It's the difference between leaving your pet with someone who genuinely understands animal health and welfare, and someone who simply loves animals.
4. We provide an Property Safety Checklist and interview questions this helps to guide Owners and Sitters to work together to make sure a property is escape proof and hazard free.
5. Ongoing Accountability - We enable Pet Owners to leave reviews on Sitter's listings. This public accountability gives Sitters incentive to continue to provide a high standard of care.
6. Reporting and Communication. We ask Sitters to send you
Pet Visit Reports which include wellness updates and a photo, and daily, all over
body checks.
7. An ACIC accredited 3rd party handles all live Biometric DVS checks linked to national police checks of Sitters at the time of onboarding so that you can be sure that they are who they say they are and are free of historical criminal convictions (including animal cruelty) when they care for your pets.
8. We ask Pet Owners to complete their Pet's Profile for
details on their Pet's
health,
habits, and
identity so that in the event of escape, illness, or accident, both the Sitter and the Pet Owner is aware of what to do and who to contact, and makes locating a pet easier.
9. The Platform limits the number of pets that Pet Sitters are allowed to book at their property through PetCloud.
10. No Sitters or fellow Pet Owners who own Council declared dangerous, restricted, or menacing dogs are allowed to offer Pet Sitting as a service
11. No Sitters who have had a dog with Parvo virus are allowed to use the PetCloud website unless they can verify their backyard has been professionally treated by Vet instruction and it has been 12 months since the virus.