When & How do I get Paid?

When & How do I get Paid?

When do I get paid?
  1. Your first payout will take 7-14 days because Australian laws requires Stripe to run Anti-Money Laundering checks on the information you provide.
  2. By your second booking, you'll be paid 24 hours after the booking has finished, if the Pet Owner has remembered to click the [Review & Release Funds] button in the message thread, you should also check your bank's processing times. 
  3. For NDIS Jobs, you might wait on average, 8-11 business days depending on complexity as the NDIS are now taking more time to compliance check claims before they’re paid.  
  4. For NDIS-funded jobs you need to submit timesheets.  For privately funded, non-ndis general bookings via the App or Website, no timesheets are required.
How do I get paid? 
For general bookings, you'll be paid into your PetCloud Wallet.  You then withdraw those funds into your bank account.

To Set up Secure Payouts
Step 1. Login into PetCloud.
Step 2. Navigate to My Listing / Payout Preferences screen

Step 3. Click [Start Now]
Step 4. You will be redirected to Stripe. Enter the same email you created your PetCloud account with.

Step 5. Enter your mobile number 

Step 6. Enter the verification code that was sent to your phone via SMS.

Step 7. Your account is secured. Click the Next -> button

Step 8.
Business Location: Australia
Type of business:  Individual or Sole Trader
Business Structure: I have an Australian Business Number  OR  I do not have an ABN
Click Continue ->

Step 9. Add your ABN Registration (You wont see this screen if you selected 'I do not have an ABN' on the earlier screen)

Legal Business Name: Your First Name Your Last Name
ABN: Or put in 100 000 000 00 until your ABN arrives if you have applied for one.
Doing business as: Your First Name Your Last Name
Business website: Add your unique PetCloud listing URL eg: https://www.petcloud.com.au/pet-sitters/carina/testing-website 
Product Description: Pet Care Services

Step 10. Add your Bank Account for Payouts

Step 11. Add Your Name Pet Owners will see on Receipts

Statement Descriptor: First Name Last Name
Shortened Descriptor: First Name Last Name
Customer Support Phone Number: +61 7 4520 1064

Step 12. Review, Agree and Submit.

Step 13. When you are automatically redirected back to PetCloud, your Payout Preferences screen should look like this showing "Verification Submitted"

That's it! You have completed Financial Onboarding.

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