Quality Standards & Feedback
Provide Feedback
If you wish to lodge NDIS Feedback, head here Post Public Feedback about a Pet Sitter to share with other Owners Flag a Sitter's Listing and Report them to PetCloud To provide product suggestions and ideas, email feedback@petcloud.com.au
How do I contact PetCloud?
You are able to contact our team by using the Contact Us form on the website, or Request a Callback using the links on the Contact Us page
Can I give my feedback after the pet stay to the sitter?
Feedback is an integral part of our community as it's based on trust. Our feedback system with a star rating system on sitter listings is of extreme importance to other Pet Owners, Sitters and PetCloud itself so please do as it: Helps pet sitters to ...
What is the Australian legislation governing animal welfare?
There are no national laws applying to animal welfare, but all states and territories regulate animal welfare in their jurisdiction. You will find the legislation for each state and territory on the RSPCA Knowledge Base. All Pet Owners & Pet Sitters ...
Is there a Code of Practice for Home based Pet Sitting & other Pet Services?
Yes. Depending on the state/territory, there are Codes of Practice for Home Based Pet Sitting, Grooming, Pet Transport and Breeding as well as water management codes in ACT and Qld. ACT NSW NT QLD SA TAS VIC WA (no ...
To what standard do Pet Sitters provide care?
Our mandatory online Pet Sitter Training course and assessment is the best in Australia and has been created with the help of Senior RSPCA Vets, Dog Trainers, Foster Carers, and Inspectors. The RSPCA considers that an animal's welfare should be ...
What Policies does PetCloud have?
Seven of our policies can be found on the Our Polices page here: https://www.petcloud.com.au/our-policies
What Training is given to Pet Sitters and Walkers who do NDIS jobs?
All Pet Sitters and Walkers who wish to do NDIS jobs, must: Complete a worker orientation e-learning module called ‘Quality, Safety and You’, that covers human rights, respect, risk, and the roles and responsibilities of NDIS workers. Comply with the ...