Quality Standards & Feedback
Reporting Damage, Theft, or any Incident
PetCloud takes owner safety and property protection seriously. In the event of damage, theft, or any incident during a booking, owners should contact PetCloud Support immediately so we can assist, document the issue, and investigate. All bookings and ...
How are Negative Reviews handled?
If a negative review involves breaking the law through breach of contract or duty of care, then instead of removal of the listing from the site; the New Process as of 18 August 2024 is now: The Pet Owner leaves a Review and Rating on the Sitter's ...
Provide Feedback
If you wish to lodge NDIS Feedback, head here Post Public Feedback about a Pet Sitter to share with other Owners Flag a Sitter's Listing and Report them to PetCloud To provide product suggestions and ideas, email feedback@petcloud.com.au
Can I give my feedback after the pet stay to the sitter?
Feedback is an integral part of our community as it's based on trust. Our feedback system with a star rating system on sitter listings is of extreme importance to other Pet Owners, Sitters and PetCloud itself so please do as it: Helps pet sitters to ...
To what standard do Pet Sitters provide care?
Our mandatory online Pet Sitter Training course and assessment is the best in Australia and has been created with the help of Senior RSPCA Vets, Dog Trainers, Foster Carers, and Inspectors. The RSPCA considers that an animal's welfare should be ...
What Policies does PetCloud have?
Seven of our policies can be found on the Our Polices page here: https://www.petcloud.com.au/our-policies
What Training is given to Pet Sitters and Walkers who do NDIS jobs?
All Pet Sitters and Walkers who wish to do NDIS jobs, must: Complete a worker orientation e-learning module called ‘Quality, Safety and You’, that covers human rights, respect, risk, and the roles and responsibilities of NDIS workers. Comply with the ...