PetCloud is a nationally registered NDIS Provider and social impact organisation. We believe that there is a real and lasting benefits in ensuring that a person with a disability can be assured that their pet is cared for properly. NDIS participants are among the most vulnerable members of our society and it is vital that we recognize the duty of care we have in engaging with them.
With that in mind, NDIS have a set of rigid compliance rules that must be followed to ensure that the participants receive the best possible care and attention. The 15 month approval process PetCloud went through to become registered gives testament to the thoroughness of the vetting and safeguards implemented.
In order to meet our obligations we have to ensure that an allotted task has been completed properly, we request timesheets and service agreements. PetCloud must guarantee that the process, from booking to completion has been properly administered. That process is subject to audit by the Government.
Our customer support team also spends a large amount of time on the phone and doing data entry for NDIS Participants than general bookings as not all have the motor skills to do this. All the Sitters, Walkers, and Groomers and Pet Taxis on our books have been thoroughly vetted, trained and qualified. Our reputation depends on that process.
This ensures that our most vulnerable are protected whilst still offering freedom of choice in the way that their allocated funds are spent.