PetCloud is a nationally registered NDIS Provider and social impact organisation. We believe that there is a real and lasting benefits in ensuring that a person with a disability can be assured that their pet is cared for properly. NDIS participants are among the most vulnerable members of our society and it is vital that we recognize the duty of care we have in engaging with them.
With that in mind, NDIS have a set of rigid compliance rules that must be followed to ensure that the participants receive the best possible care and attention. The 15 month approval process PetCloud went through to become registered gives testament to the thoroughness of the vetting and safeguards implemented.
Value for money
If you book us for Ancillary Support during Hospital Treatment - We only charge a 2hr minimum engagement per day for 24hours of care.
In order to meet our obligations we have to ensure that an allotted task has been completed properly, we arrange:
- Support Worker NDIS training
- Participant Onboarding which includes information about Safeguards and Complaint Process
- Vetting with Police checks
- Right to Work in Australia checks
- Written Quotes which need to be agreed prior to work beginning
- Service Agreements which need to be agreed prior to work beginning
- Participant Feedback check-ins via phone or email with quality of service being delivered after commencement
- Dated Timesheets as evidence of delivery
- Invoices upon completion of work
- Service Agreement Data entry for NDIS Participants if required
- Participant's NDIS Name and Number checks to ensure that they have a current Plan before providing support.
PetCloud must guarantee that the process, from booking to completion has been properly administered. That process is subject to audit by the Government. Our reputation depends on that process.
This ensures that our most vulnerable are protected whilst still offering freedom of choice in the way that their allocated funds are spent.