Communication
Prior Permission in Writing from Pet Owners
As a Pet Service Professional, you have a legal duty of care to look after the animals you have been entrusted to care for. This means you must always get prior permission in writing for the following: Medication increases, decreases, or brand ...
Safeguards for Sitters
Always ensure your smart phone is in working order so that you can write notes, obtain written permission, take photos, or to summarise verbal conversations and message it through to a Pet Owner for their written confirmation or permission via the ...
How do I deactivate my listing?
If you are no longer in a position to do pet sitting, or you are moving overseas, and your circumstances have changes, then you can deactivate your listing This will remove it from both on-site search, app search, and external search engine searches.
Being Unresponsive - Penalties
Being responsive is a fundamental part of offering Pet Care on PetCloud and we will penalise Sitter listings in on-site search rankings so that they rank lower in future and/or remove those Sitters who are unresponsive. If a Pet Owner makes an ...
What's the best way to communicate with Pet Owners?
During a pet stay, please upload photos daily to the Pet Owner via PetCloud and write a small summary on how they are going, any changes in behaviour, what fun you both have gotten up to, and reassurance their pet is doing great. This also builds ...
Pet Taxi Terms of Service
Terms of Service: PetCloud Pet Taxi To become a member of Pet Cloud Pty Ltd ABN: 59 603 898 862 (PetCloud hereon) you must read and agree to the terms and conditions set out below together with the privacy policy. By registering as a member of ...
Code of Conduct for all Partner Pet Professionals
OVERVIEW At Pet Cloud Pty Ltd ("Company") we require that all of our Partners conduct themselves according to the highest standards of ethics, integrity, behaviour and animal welfare when dealing with our clients. This includes, but is not ...
How can I be a more assertive Pet Sitter or House Sitter?
https://www.petcloud.com.au/blog/How-to-be-an-assertive-Pet-Sitter-or-House-Sitter