Your Profile & Listing
How do I complete Verifications on PetCloud?
After completing your Profile, go to the Verifications screen. Both Pet Owners and Pet Sitters on PetCloud need to Verify their Mobile Number and Email Address. If you are a Pet Carer, the next step is to upload a Police check on the Verifications ...
How to Create a Listing on PetCloud?
Listings are created by Pet Sitters and tell Pet Owners what pet care services you offer, the prices you offer them at, your pet type preferences, and your availability. Some ideas: Who are you? What kind of care do you offer? What makes you a great ...
Can I share a Sitter Listing with someone else?
Often Jobs are more fun to do together. Especially in the Christmas period when things get hectic. If you are Housemates, 2 Friends, Parent + Child, or a Couple, you are welcome to create a joint PetCloud profile with 2 people max. Both adults must ...
How do I update my mobile number?
On PetCloud, for security reasons, your mobile number can only be updated by a PetCloud Support Team member, once they verify you, after you have created your account. Why? Your registered mobile number is what authorises withdrawals from your ...
What should I write in my Pet Sitter Listing description?
A truly great Dog Walker or Pet Sitter bio will highlight your experience, demonstrate your passion for pets, build trust, and let them know you’re local. The types of things you could write about in your description might be: How many years pet ...
How do I advertise myself as a pet sitter or a dog walker?
Ready to build a base of Clients?! Here are a few ways to get the word out about your services: PetCloud Academy. Get confident—this course will help you handle tricky situations, reduce the risk of dog fights, local council laws, and understand the ...
What is Away Mode?
What is Away Mode? Away Mode prevents wasting Pet Owners time by automatically placing a Sitter's listing into hibernation so that Pet Owners can see they can't make an enquiry with that Sitter because they may be having a break from Sitting. It also ...
How do I show Pet Owners dates I am available or unavailable ?
Your Calendar in your Listing shows your Availability to Pet Owners and to the PetCloud team. Block out Dates you're not Available - If you are unavailable on a certain date, you can block out the dates on your calendar by selecting the date to ...
How do I turn Instant Book on?
To speed up the time it takes to book, we've implemented Instant Book. What is Instant Book? Instant Book is a feature that hosts can select for their listing which removes the approval process. Instead of being notified that someone is interested in ...
What prices should I charge?
Prices on PetCloud are determined by you as a Pet Sitter. It's super important to take into account the PetCloud deduction of 20% when you receive a payout. So when you set your prices - ensure you add a buffer on top. We work extremely hard, just ...
How do I update my Address?
Step 1. Login: https://www.petcloud.com.au/login Step 2. Go to your Profile page: https://www.petcloud.com.au/profile Step 3. Update your address and click Save.
Mobile Verification
Why do Mobile Verification? Adding your mobile phone number allows you to access the PetCloud platform and connect with Pet Owners for phone calls and SMS text messaging. When does Mobile Verification Occur? At the point of creating your PetCloud ...
How do I change my availability and/or change the number of pets I can sit?
Just log on to My Listing > Availability https://www.petcloud.com.au/availability There you can select the dates you are unavailable.
How many pictures should I upload on my listing and profile?
Choosing the right photos to upload and display in your gallery is a critical part of you getting increased booking inquiries from Pet Owners who have never met you before. Show 5 well-lit photos of where pets will safely play, sleep, or go for ...