Human Trust & Safety
Flag a Sitter's Listing
If you think that a Sitter on the website should not be on here, then you are welcome to flag a Sitter's listing by clicking 'Report this listing'
Lodge a Complaint
If you wish to lodge a Financial Dispute or Request a Refund head here If you wish to lodge an NDIS Complaint, head here If you wish to lodge an Animal Cruelty Complaint, head here If you wish to lodge Code of Conduct Complaint head here
Report an Incident
If you wish to report an NDIS Incident head here. If there is a Pet Emergency, you need to contact your nearest Emergency Vet and the Pet Owner. You are able to use Google to search or here are some Emergency Vet numbers If you wish to report an ...
Why do I need to upload a Profile picture?
PetCloud is community based on trust and safety and its important for both Sitters and Owners to have a clear profile picture as trust goes both ways. 1. When you book pet sitting, Sitters are inviting you as a stranger into their private home. 2. ...
I am a Pet Owner what safety measures should I follow?
Read profiles and choose your sitter wisely – It is very important that before booking a sitter, you read their profile thoroughly to be sure if they have the experience or capability to take care of your pet. Don’t meet pet sitters who don’t have a ...
How does PetCloud verify Pet Sitters?
Every PetCloud Sitter is Police checked. It is mandatory for all our Sitters to: Upload a clear profile photo Provide & validate their address on Google maps Validate their email address Validate their mobile phone number Provide a Police check ...
Types of Clients we won't accept on PetCloud
We love our Pet Sitters and their safety and happiness is of the utmost importance to us. So if you: Live in a high crime, unsafe neighbourhood and you want a house sitter to come and stay in your home - No sorry. Your pets can stay in the Sitters ...
PetCloud Reviews
All Pet Owners who book via PetCloud have the advantage of being able to leave public feedback to other Pet Owners on Sitter Listings which affects their ratings and reputation and future bookings. See what Pet Owners are saying by reading the ...
How do Pet Owners and Pet Carers show proof of COVID-19 vaccination or a medical exemption?
At Meet and Greets, upon request, Pet Owners and Pet Carers can show proof of COVID-19 vaccination or a medical exemption through: A Digital Wallet such as Apple Pay or Google Pay Express Plus Medicare mobile app Individual Healthcare Identifier ...
Responsibility to disclose - Pets
As a Pet Owner you have a legal responsibility for damages or injury caused by animals - this includes medical injury. For example; If your Pet has ringworm (which is highly contagious), or if your pet is dangerous or menacing.