Account and Profile
How can I update my Email Address?
Your email address is found on your Profile screen https://www.petcloud.com.au/profile however, that screen is 'read only' for security reasons. Please email support@petcloud.com.au to request an update
How to Verify Your Email on PetCloud
This applies to pet owners and pet sitters. Upon signing up to PetCloud, you will automatically be sent a Verification email from PetCloud. The email contains a button labelled "Verify Email" - click it. This will redirect you back to your PetCloud ...
How to enable location sharing on your phone device
iPhone users: go to Settings > Privacy & Security, then select Location Services. Select the PetCloud app, then turn Precise Location on while using App. Android Users: Swipe down from the top of the screen. Touch and hold Location. Tap App location ...
Data Deletion
If you wish to request your data is deleted from the App "PetCloud Pet Sitters & Walkers" by developer: PetCloud the steps that users should take to request that their data be deleted are as follows: 1. Contact our support team and 2. Request for ...
How to Sign Up to PetCloud
Signing up to PetCloud is free. Go to the PetCloud website or App and click Sign Up https://www.petcloud.com.au/signup
How to Log into your PetCloud Account
If you have previously created a PetCloud account, you can log into PetCloud by clicking "Sign In" https://www.petcloud.com.au/login this will display a form where you need to input your email and password. If you have forgotten your password, and ...
How do I update my mobile number?
On PetCloud, for security reasons, your mobile number can only be updated by a PetCloud Support Team member, once they verify you, after you have created your account. This applies to pet owners and pet sitters. Why? Your registered mobile number is ...
Why is email verification important?
Both Sitters and Pet Owners in our marketplace need to be contactable. Email verification at the point of account creation is the best way to filter out emails with spelling mistakes and fictitious contact data and increases our deliverability. We ...
Why is mobile phone number verification important?
Mobile Phone Number verification at the point of account creation is used by PetCloud to confirm that the number provided by you is valid, accurate, and available.
How to switch ON Push Notifications
When the PetCloud App first loads up and initialises, you need to allow it to send you notifications. We only send important notifications about your bookings and messages. Select Allow while using App. Please also check that you have installed the ...
How to turn Location Services on or off for the PetCloud App
When the App is first downloaded and you load it up, the App will request for you to allow it to detect your location. This is critical to allow so that the App can work properly for you. Tap "Allow while using App" Tap 'Allow' to enable the PetCloud ...
How to ensure you have installed the latest app version on your phone
We are always working hard on our Apps, so when you download, make sure you set your app to upgrade automatically so that you always use the latest build. The latest build can always be found by visiting the app store or you can set your phone to ...
What you can try if you keep forgetting your password
Use a Chrome browser https://www.google.com/intl/en_au/chrome/dr/download/on your desktop and download Chrome from the App Store or Play Store to your phone. When you sign into it, it auto fills your usernames and passwords into the websites you have ...
Why is my date of birth needed?
Your date of birth is a field not publicly displayed. The reason why we ask you for your date of birth is because: a) Our 3rd Party payment gateway provider, Stripe, requires it for account creation and payment approval. b) People under the age of ...
How Do I Reset My PetCloud Password?
This applies to pet owners and pet sitters. To Reset your Password: Go to the Forgot Password screen www.petcloud.com.au/forgot and input your email address Go to your personal email mailbox. A Password Reset email with a button will arrive. Click ...
How to Turn Off Notifications
If you are using the PetCloud Mobile App it's easy to turn off notifications. Tap your Profile Icon down the bottom of the App Tap Notifications in the menu Tap the Settings cog on the top right hand side Toggle on or off with Notification settings ...
How do I verify my Mobile number?
When signing up to PetCloud, you will need to provide your Australian Mobile Phone Number in international format eg. +61466000000 You will then be smsed a 6 digit pin to put into the Verification screen. If you're not receiving verification code ...
How Do I Delete My PetCloud Account?
We'll be sad to see you go. Go to your account settings page, and at the bottom you'll see the option to cancel your account. If you have feedback on how we can improve our product, training or service, please email feedback@petcloud.com.au.
What kind of Profile Photo do I need?
PetCloud is community based on trust and safety and its important for both Sitters and Owners to have a clear profile picture as trust goes both ways. When a booking is made, two parties agree to meet at a private residence. Pet Owners want to be ...
How Do I Update My Address on PetCloud?
This applies to pet owners and pet sitters. Log in, go to your Profile page, enter your street address, type your suburb and select it from the Google address drop-down, enter your state and postcode, then click Save. For pet owners Your address ...
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I haven't received the verification email
If you havent received the verification email, check your spam and junk mail folders. If there is still nothing there, you may have accidentally spelt your email address incorrectly when you signed up. Head to your Verifications screen ...